Akash Kumar Ramdas

I am a dedicated professional with a diverse background in Sales, Marketing, and Operations, I am passionate about Project Management and currently expanding my expertise through certification courses. My journey across the Telecommunications, IT, Ed-tech, and Automotive Industries has shaped my ability to adapt, lead teams, and drive impactful results. Current Role: At Onecom, a leading UK telecommunications provider, I am part of the Project Delivery Team, overseeing backend operations. I manage ticket handling, conduct detailed audits via Salesforce, and ensure timely and efficient project closures. My role focuses on ensuring operational excellence and meeting high-quality standards in delivery. Career Highlights: Sr. PSE at Revolute Software (IT Industry): I played a key role in driving sales for gaming SaaS products and mobile app development. I led a team of 15, focusing on product knowledge, training, and hitting key performance targets. My work involved managing client presentations and ensuring the team met sales goals. CS Associate at Tech Mahindra (IT & BPO Industry): Managed international logistics operations for the US and Canada regions, resolving 300+ tickets through Salesforce and Zoho. I maintained a 95% plus CSAT rate by adhering to strict SLAs and ensuring seamless backend operations. BDE (Intern) at Verzeo Edutech Pvt. Ltd. (Ed-Tech Industry): During my internship, I was the top sales contributor, driving lead generation, inside sales, and conducting seminars at engineering and management colleges. I led a 15-member team and contributed to successful B2B and B2C sales through targeted marketing efforts and partnerships. Sales Manager at Paridhi Motors Yamaha (Automotive Industry): Managed a team of 20+ across sales, service, and operations. I played a key role in establishing the Yamaha brand in a competitive market by achieving sales targets and developing long-term customer relationships. Sales Executive at UM Motorcycles, Siliguri (Automotive Industry): In my first role, I helped launch a premium bike in the North Bengal region (WB), competing against established brands like Royal Enfield. I led successful marketing campaigns and riding events that exceeded regional sales targets. Education & Certifications: -MBA in Marketing & Human Resources from Anna University, Chennai -Bachelor’s in Accountancy Honours from the University of North Bengal -Google Digital Garage's Fundamentals of Digital Marketing -HubSpot Academy's Digital Marketing and Content Marketing -Project Management Foundation (LinkedIn certification)